gbd9's Privacy Policy

1. Introduction and Purpose

gbd9 is a trusted and secure online casino and betting platform for players in Bangladesh. We believe that protecting the privacy of every user's personal information is our fundamental responsibility. This privacy policy tells you:

• What types of information we collect and why;
• How the collected information is used, stored, and kept secure;
• Under what circumstances information may be shared with third parties;
• What rights you have over your own information;
• How to contact us.

All data processing activities at gbd9 are secured through SSL (Secure Socket Layer) encryption technology. We place the highest importance on your privacy and do not share any information with third parties without your consent.

2. Scope of This Policy

This privacy policy applies to the gbd9.lat website, its associated mobile version, and all our digital services. The policy is effective for the following individuals:

• Those who are registered members of gbd9;
• Those who browse our website without registering;
• Those who contact our customer support.

gbd9 is not responsible for the privacy policies of third-party websites or services. Our platform uses software from various game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others — their own policies are their own responsibility.

3. Personally Identifiable Information

When you create an account on gbd9 or use our services, we may collect the following information:

• Identity information: Full name, date of birth, national ID or passport number;
• Contact information: Email address, current address;
• Financial information: Account details required for bKash, Nagad, Rocket, or bank transfers (we do not store full account numbers);
• Login information: Username and encrypted password;
• Verification documents: Documents required for age and identity verification.

Please note, our platform is for those aged 21 and above only. We verify age at registration and may request additional documents if needed.

4. Automatically Collected Information

While you use our website, some information is collected automatically:

• Device information: Type of device used, operating system, and browser version;
• Connection information: IP address, time and date of connection;
• Browsing information: Which pages you visited, how long you stayed, which buttons you clicked;
• Gaming information: Your game history, bet amounts, wins and losses;
• Cookie information: Session and preference data in accordance with our cookie policy.

This information is used to ensure platform security, prevent fraudulent activity, and improve your experience.

5. Cookies and Tracking Technologies

The gbd9 website uses cookies and similar technologies. Cookies are small data files stored in your browser that make your visit more convenient. We use the following types of cookies:

• Essential cookies: Required for the site's core functionality — disabling these will prevent the website from working properly;
• Functionality cookies: To remember your language preferences and login status;
• Analytics cookies: To understand site traffic and usage patterns.

You can control cookies by changing your browser settings, though this may affect some services.

6. Purposes for Using Your Information

We use the information we collect from you for the following purposes:

• Account management: To create, verify, and maintain your customer account;
• Transaction processing: To complete deposits and withdrawals securely — minimum deposit ৳300 and minimum withdrawal ৳800;
• Customer support: To respond to your complaints, questions, and requests — 24/7 live chat support in Bengali;
• Security and fraud prevention: To ensure account security and prevent unlawful activity;
• Legal compliance: To comply with applicable laws and regulations;
• Responsible gaming: To monitor signs of gaming addiction and provide support;
• Service improvement: To make the platform experience better.

7. Marketing and Communications

If you give your consent to promotional communications at registration or afterwards, we may send you emails about gbd9's new offers, bonuses, and promotional information. To stop receiving these communications at any time, contact us by email or use the live chat.

We do not provide your information to any third party for marketing purposes without your consent.

8. Sharing Information with Third Parties

gbd9 does not sell or rent your personal information. We may share information with third parties only in the following limited circumstances:

• Service providers: Payment processors (bKash, Nagad, Rocket), technology infrastructure and cybersecurity providers will receive only the information necessary for their specific work, and they are bound by contractual obligations under this privacy policy;
• Game providers: Game providers such as Pragmatic Play, Spribe, and Evolution Gaming may receive the minimum information necessary to operate games;
• Legal requirements: Under a valid legal order from a competent authority — such as a money laundering investigation;
• Business restructuring: If ownership of gbd9 changes, the new owner will be required to follow this privacy policy.

9. International Data Transfers

Due to our technology infrastructure, your information may in some cases be transferred to servers outside Bangladesh. In such cases, we ensure that the standard of data protection is at least equivalent to the standard described in this policy and that applicable international security agreements are followed.

10. Security Measures

gbd9 uses industry-standard technologies and practices to protect your information:

• SSL/TLS encryption: All data exchanged between your browser and our servers is encrypted;
• Password hashing: Your password is never stored directly — only an encrypted hash is kept;
• Two-factor verification: An additional verification process is activated for suspicious login attempts;
• Regular security audits: Our systems are subject to regular security audits;
• Access controls: Staff can only access information necessary for their specific role.

However, no method on the internet is 100% secure. You are also responsible for the security of your account — use a strong password and do not share it with anyone.

11. Data Retention Period

We do not store information longer than necessary. The general rule is:

• Data for active accounts — for as long as the account remains active;
• Even after an account is closed, certain information may be retained for a set period due to legal obligations;
• Transaction records are kept for the period required under financial law;
• Customer support communications are kept for a limited period.

12. Your Rights Regarding Your Information

As a user of gbd9, you have the following rights over your own information:

• Right to access: You have the right to know what information we hold about you — request it via live chat or email;
• Right to correction: If there is any error in your information, you may request a correction;
• Right to deletion: In certain circumstances you may request that your information be deleted, though if there are legal obligations it may not be possible to delete it completely;
• Right to restrict processing: In certain circumstances, a request to limit the processing of your information;
• Right to withdraw consent: Any consent may be withdrawn at any time.

To exercise these rights, contact our 24/7 live chat or email us at [email protected].

13. Account Closure and Self-Exclusion

You may request to close your gbd9 account at any time. As part of our responsible gaming policy, we also offer a self-exclusion facility. For more details, read our Responsible Gaming page.

Even after an account is closed, certain information may be retained due to legal obligations.

14. Information of Minors

gbd9 is strictly for those aged 21 and above only. We do not intentionally collect any information from minors. If we have reason to believe that someone has created an account by falsifying their age, we will immediately close that account and delete the related information.

If you believe a minor has registered on our platform, please notify us at [email protected].

15. Anti-Money Laundering and KYC

As a safe and trusted platform, gbd9 follows a "Know Your Customer" (KYC) identity verification process. As part of this:

• Identity documents may be verified at registration or before certain transactions;
• Additional information may be requested in cases of suspicious activity;
• Required information may be provided under a valid order from the relevant authority.

16. Changes to the Privacy Policy

gbd9 may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last updated" date at the top of this page;
• Notify registered users by email (for major changes);
• Display a notice on the website.

Continued use of our services after a change will be taken to mean that you agree to the updated policy.

17. Related Policies

Alongside this privacy policy, the following policies are also an integral part of our services:

• Terms and Conditions — complete terms of service use;
• Responsible Gaming — safe gaming guidelines;
• About Us — more information about gbd9.